Product Support & Helpdesk

Comprehensive support packages are offered for all our products. We also offer a helpdesk to provide a premium service to our customers. This includes our telephone support line which provides direct access to our support engineers during normal working hours. This is backed up by a 24/7 voicemail service that enables our customers to report any issues at the most convenient time. Additionally, email support is available via our our special support email address, which ensures that all support requests are answered rapidly and efficiently.

Annual Software Maintenance (available with all our products)

Provides you with Software Support Services consisting of:

  • Consultancy Services
  • Prompt problem resolution by trained service representatives
  • Software updates and improvements as part of scheduled releases
  • Formal trouble reporting system that helps identify and resolve problems quickly and completely.
  • Notification of major enhancements

In addition we can offer a range of Training services covering:

  • The standards and languages supported by the software
  • The software itself, at a various levels to reflect your intended usage level
  • Specifically tailored training focusing on particular aspects of the software and your needs.

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